Support for
Geeks
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Useful Insights
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Getting Help & Support
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With website builds, there can be complex problems to solve. To help you find solutions to these problems, you can use our Fast Paths or ask questions to the Geek Community.
If you want some help, either create a task to say you need help, or ask a question on one of our Geek Channels.
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This will then move your question to the geek channel so others can help you out.
Your tasks have a better chance of getting quick attention if they can be easily understood, are brief and contain everything a Geek needs to know.
Check first:
Anything with significant functionality can easily cost £20k or more. We cannot give a quote without first doing Systems Analysis, which can easily cost 10% of the final implementation cost. This preliminary stage takes your detailed requirements and turn them into a development spec.
Geek Channels help you explain what type of problem you're having, so you can get help from the right people.
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Nettl Geeks watch the channels they are most expert in.
Wordpress, Brambl and Prestashop are all different platforms with different support. So if you're asking a question about Prestashop in a Wordpress channel you'll only confuse people and make it harder to get quick support.
Following a channel means you get email updates whenever someone asks or answers a question, and is a great way to learn about how to solve real problems people are having.
You have 3 options for how much emails you want to get from the Geek Channel, which can be chosen on after pressing each channel:
Press a channel to see the option, you can follow more or less on each channel.
No matter what you choose, if you raise a question you'll get emailed updates whenever someone else comments on it. But you can also choose to see what questions come in and when they're closed, if you want to learn what problems other Nettl studios are having and how to get around them. You can also choose to watch all activity, but that's alot of emails and we expect most people will choose to watch their own issues or new and closed.
The Geek Community is open to answers from anyone who can help.
Among Nettl Studios, there are people who have worked with different platforms and plugins, who have different skills. The central nettl :geek team will reply to questions, but if you can help someone out then you can be an honorary Geek in your own specialities.
Head to to see a summary of active questions.
You can see if there have been any replies yet or not, and also you can search Closed tasks to see if your question has been answered before.
To reply to a question, simply add an update like you would reply to a Task. You can still add screenshots or use a text editor to help explain the problem/solution.
An email of your reply will be sent around to the followers of the Geek Channel.
This article provides a roadmap for what topic we will cover in upcoming Nettl :Surgeries
The following is a list of our upcoming surgeries.
Please note the topics may be subject to last minute change should the scheduled solution be deemed unfit for purpose.
| Date | Topic | Presenter |
|---|---|---|
| 14th Jan | Motopress Hotel Booking |
Angel |
| 16th Jan | NextGEN update | Drew |
| 21st Jan | WP Health Check & Troubleshooting | Angel |
| 23rd Jan | WP Popup Maker | Chris |
| 28th Jan | TBA | Angel |
| 30th Jan | Updating plugins & themes safely | Jonathan |
| TBA | Customer choose of images | Alistair |
| TBA | AutoMail & E-mail optin | Alistair |
The following surgeries have been completed recently
The following topics are ones we are looking into and intend to surgery / fast path soon.
The phone rings, "Hello, I'm from the salon around the corner and we need a new website, can I pop round and chat it through with you"... But you've never done a website for a salon before, what might they want?
Fear not, we've got you covered on this and many other industries through Industry Insights.
w3pin is an immensely active forum that covers Nettl and printing.com partners across the globe. Anyone can start topics or jump in and answer questions asked of the network.
Here we ask for opinions, announce new things, show off developments and early prototypes. Partners raise concerns and share successes for everyone to benefit from.
w3pedia.com contains support, knowledge, how-to's, tips and tricks for system users of:
Follow the links on the w3pedia homepage, we've collected most of the things you'll need to get started. Simply pick your subject and open the book and read or watch the subject you need to know about.
w3pedia is just like using a search engine to find what you're looking for on the web.
Simply add a word, term or phrase of what you're looking for and w3pedia will bring you the most relevant article related to your enquiry.